Policies and FAQ
Shipping, Turnaround time, return policy and the nature of genuine stones:
Boles Silver In-stock items will ship within 5 to 7 business days- You will receive a shipping conformation by email once your item(s) have been sent. If you have not gotten a conformation after 5 days, please verify the email address you provided is correct and/or check your junk email folder. If you are still unable to find your conformation email, feel free to reach out to us at bolessilver@hotmail.com and we will provide you an update on the shipping status of your item(s).
Turn-around time for custom is currently around 10 weeks as of 09/09/2023. Peak season and holiday production times will vary. If you need an item by a specific date, please email us at bolessilver@hotmail.com prior to purchasing to see if we will be able to accommodate an expedited production time on the item. We cannot guarantee to approve your request to expedite.
You will receive a shipping conformation by email once your item(s) have been are ready to leave the shop. Unless you have requested, and we have agreed to expedited production, we ask that you do not email requesting updates before the initial 10 weeks, as it takes time away from us working on your pieces as well as other customer’s pieces.
Turquoise, white buffalo and other genuine stones: Due to the nature of using genuine natural stones, each individual piece will vary in appearance. If you would like to request a specific stone from our current inventory-please email us at bolessilver@hotmail.com to view our in-stock stones and select a stone.
ALL custom items are final sale. You may request changes to your order within 48 hours of placing your order. Changes requested once your piece has been started is at the discretion of the Silversmith and may not be approved. We encourage you to consider all design aspects and requests prior to placing your order to ensure a fantastic, finished product. If there has been an error on our part-please let us know and we will correct mistakes made on our end ASAP.
Frequently Asked Questions:
How should I care for my new belt buckle?
Care Instructions: To ensure the best protection of your new product, we recommend dabbing the steel parts with a light coating of gun oil such as Rem oil every few months - or more often if you wear your buckle every day or work in your buckle. We use oil and wax barriers on your buckle before we send it out *BUT* steel CAN RUST if is CONSISTENTLY getting wet or is not dried properly after contact with water. Contact with water removes the oil we pre-applied to the buckle, causing it to be vulnerable to rust or other corrosion. Think about things such as: sweat, working on stock tanks, condensation from water bottles/drinks cans, etc. If your buckle becomes wet- please wipe it off as soon as possible to prevent patina acceleration or formation of rust.
Does sterling silver tarnish?
Yes, sterling silver does tarnish. It is a naturally occurring process. It can be cleaned with sterling silver cleaner, sterling tarnish remover, or you can use a polishing cloth on it. We recommend Sunshine Polishing cloths.
What is happening to my copper item? the color is different that it was when I first purchased it.
Copper naturally oxidizes as it is in contact with the oxygen around us. It causes the copper to form a patina, making it look less shiny than it was before, and sometimes it discolors as well. While it is a natural process, it can be frustrating, nonetheless. Copper can easily be polished back up to its original shine with a polishing cloth. We do not recommend abrasive polish or cleaners for copper on buckles or jewelry. If you like the look of the patina that has formed, it's okay to leave it as it!
