Policies and FAQ
Boles Silver In-stock items will ship within 5 to 7 business days- You will receive a shipping conformation by email once your item(s) have been sent. If you have not gotten a conformation after 5 days, please verify the email address you provided is correct and/or check your junk email folder. If you are still unable to find your conformation email, feel free to reach out to us at firstname.lastname@example.org and we will provide you an update on the shipping status of your item(s).
Silver Haus in stock items will ship within 5 business days. Preorders will ship within the window indicated in the preorder description
Turn-around time for custom is currently 6-8 weeks as of July 12th, 2022. Peak season and holiday production times will vary. If you need an item by a specific date, please email us at email@example.com prior to purchasing to see if we will be able to accommodate an expedited production on the item-we do our best to accommodate these requests, but we cannot guarantee expedition. You will receive a shipping conformation by email once your item(s) have been sent. Unless you have requested, and we have agreed to expedited production, we ask that you do not email requesting updates before 4 weeks, as it takes time away from us working on your pieces as well as other customer’s pieces.
Turquoise, white buffalo and other genuine stones:
Due to the nature of using genuine natural stones, each individual piece will vary in appearance. If you would like to request a specific stone from our current inventory-please email us at firstname.lastname@example.org to view our in-stock stones and select a stone.
ALL custom items are final sale. You may request changes to your order within 48 hours of placing your order. Changes requested once your piece has been started is at the discretion of the Silversmith and may not be approved. We encourage you to consider all design aspects and requests prior to placing your order to ensure a fantastic, finished product. If there has been an error on our part-please let us know and we will correct mistakes made on our end ASAP.